Integration FAQ

Worknice will automatically match a person from an integration to a person in Worknice by scanning record data points for matches. These data points are; employeeCode, personalEmail and profileEmail

Integrations auto-sync every 24 hours, typically during the period of midnight to 3am Sydney time.

Integrations can also be manually synced as many times as required.

Worknice 1-way and 2-way integrations are out of the box and don’t offer custom field mapping

If data isn't syncing back to Worknice, try one of the following;

1. run a manual sync

2. ensure the person is connected to the integration

3. ensure the data type is supported/included in the integration

1. Open the Imports log located in Settings and confirm that updates from the integration are appearing whenever changes are made.

2. Go to the Integration itself and verify that people connections are mapped correctly — the Remote record represents the person in the integrated application, and the Worknice person represents the corresponding record in Worknice.

3. Review the Logs in the integration to ensure there are no errors.

Here are the step to take to check what happened;
1 - is the sync operating successfully?
2 - is there an error related to the person in the logs. Search their name or their person ID in the logs using the browser find function.

3 - Are they connected to the integration?